A special kind of freedom is available to you if you're willing to take the risks involved in getting it the freedom to wander where you will about life’s terrain, to make all your own choices.
Developing a consulting mindset Duration: Two Days For Whom: Customer Interfacing Employees Topics Covered: Link to Vision of the Organization Why do we need to get into Consulting: The Concept of Value Chain What is in it for the Customers? What is in it for the Organization? What is in it for you? An “Outside- in” approach – change in the mindset Moving from Reactive to Proactive approach in Customer Service Developing a Consultant’s Personality – What does it mean? Going beyond the stated need of the Customer: The Constraints of the Contract Listening and Questioning Skills Leading from Customer Satisfaction to Customer Delight
Possible Outcome Building productive work relationships with client organization Identifying the key players in the work environment Planning a high-impact message
Methodology Role Plays on Customer situations, different types of customer, seeing the unstated, importance of feedback from and to customers Best Practices on consulting organization and their customer delight experiences Group Discussion and presentations Facilitated discussions on what does it mean for the organization / individuals Case studies on consulting approach to IT services Assessments and personalized feedback on communication styles, questioning and listening skills.
Link to Vision of the Organization